Terms of Use — The Spike Company Ltd

These Terms of Use govern your access to and use of the website and services provided by The Spike Company Ltd. By using our website or engaging with our services, you agree to these terms. If you do not agree, you should not use our website or services.

The Spike Company Ltd provides coaching, consulting, and decision-support services, including Design & Decision Spikes and Coaching Spikes. All content on this website, including text, branding, methods, frameworks, and materials, is owned by The Spike Company Ltd and may not be copied, reproduced, or redistributed without permission.

Your use of this website must be lawful and must not infringe the rights of others. You must not attempt to disrupt the site, introduce malicious code, or interfere with its security or functionality. We are not responsible for any loss or damage arising from unauthorised access, technical issues, or events outside our reasonable control.

Information on our website is provided for general guidance only. We aim to keep content accurate and up to date, but we make no guarantees and accept no liability for errors, omissions, or any interpretation or use of the information provided.

Services provided by The Spike Company Ltd, including coaching, consulting, Design & Decision Spikes, and other forms of guidance or decision-support, are intended to help individuals and teams improve clarity, focus, and effectiveness. Our role is to offer perspective, structure, challenge, and support so that you can make more informed decisions and take meaningful action. While we aim to provide helpful insights and practical tools, all decisions and actions you take remain your own responsibility. Our services are not therapy, counselling, mental health treatment, or a substitute for advice from qualified medical, legal, financial, or other regulated professionals. We do not diagnose conditions, provide clinical interventions, or offer specialist professional advice. If you need help in these areas, you should seek support from an appropriately qualified practitioner.

Any guidance, recommendations, or perspectives we provide are advisory in nature. Outcomes cannot be guaranteed, and results will vary depending on your context, decisions, and actions. You remain responsible for evaluating any information or suggestions and deciding how to apply them. During our work together, you may choose to share personal or professional information. You are responsible for ensuring that any information you disclose is appropriate and lawful to share and does not violate any confidentiality obligations you owe to others. We recommend avoiding highly sensitive data about third parties unless necessary and agreed.

Some services may involve the use of digital tools such as Slack, Coda, or AI assistants like ChatGPT. These platforms support communication, reflection, and analysis, but no digital environment is entirely risk-free. We take reasonable steps to protect privacy and handle information responsibly, but we cannot guarantee complete security across external platforms. By using our website or services, you acknowledge and accept these limitations.

We reserve the right to update, modify, or discontinue any part of the website or our services at any time. We may also update these Terms of Use periodically. Continued use of the website or services after any changes means you accept the updated terms.

To the fullest extent permitted by law, The Spike Company Ltd is not liable for any indirect, incidental, or consequential loss arising from your use of the website or services. Our total liability in connection with any service is limited to the amount you paid for that service, unless otherwise required by law.

If any part of these terms is found to be invalid or unenforceable, the remaining sections continue to apply. These terms are governed by the laws of England and Wales, and any disputes will be handled exclusively by the courts of England and Wales.

If you have any questions about these Terms of Use or the scope of our services, you can contact us using the details provided on this site.