Privacy policy

Last updated: 8.12.2025

This Privacy Policy explains how The Spike Company Ltd collects, uses, and protects your personal information when you visit our website or use our services. We comply with UK GDPR and are committed to handling your data responsibly.

The Spike Company Ltd is registered in England & Wales. Our company number, registered office address, and contact email will be added once incorporation is complete. We provide coaching, consulting, and decision-support services, including Design & Decision Spikes and two-week Coaching Spikes.

We collect information that you provide directly, including your name, contact details, information shared through enquiry forms, email, or calls, details discussed during coaching or consulting work, messages shared in Slack or other chat tools, and notes or files shared through Coda or other collaboration tools. We may also collect basic technical information automatically when you visit our website, such as device type, browser type, pages visited, and time spent on the site. We do not use ad tracking tools or third-party marketing cookies.

We may also receive or process information through Slack or similar chat platforms, Coda, ChatGPT, and our email provider. These tools help us deliver our services and manage communication.

We use your information to respond to enquiries, deliver coaching, consulting, and Spike services, manage communication channels such as Slack, maintain project notes in Coda, support analysis using AI tools, process administrative tasks like invoicing, and send updates or resources you have requested. We do not sell your data and do not use it for targeted advertising.

We process your information under one or more legal bases: to fulfil a contract, to pursue our legitimate business interests, with your consent for optional communications, or to meet legal obligations such as accounting requirements.

We store data securely using trusted providers including Slack, Coda, ChatGPT (for non-sensitive structured or summarised inputs), and our email platform. We take reasonable steps to protect your information through restricted access, encrypted storage where available, secure accounts, and data minimisation. We keep personal data only as long as necessary for service delivery, legal requirements, or legitimate business purposes.

We only share personal information with third-party providers essential to delivering our services, such as Slack, Coda, our email host, and ChatGPT. These providers act on our behalf and may only process your data to deliver their services. We do not share your information with advertisers or unrelated third parties.

Under UK GDPR, you have the right to access your personal data, correct inaccuracies, request deletion, withdraw consent for optional communications, object to certain types of processing, and request data portability. To exercise any of these rights, you can contact us at our business email. We will respond within one month.

Our website uses minimal or no cookies. If non-essential cookies are added in the future, we will update this policy and display a cookie notice.

We may use AI tools such as ChatGPT to support our work by organising notes, generating perspectives, summarising information, and accelerating analysis. We do not upload sensitive or confidential information to AI tools unless agreed with you. AI is used to support our thinking, not replace judgment, and all outputs are reviewed before use.

We may update this Privacy Policy from time to time. The latest version will always appear on this page. If you have any questions about this policy or wish to exercise your data rights, you can contact us using the email address provided.

The Spike Company Ltd will add final company details here once incorporation is complete.

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